When will my order ship?
Orders usually ship 1-2x a week and when your order is shipped, you should expect a shipping confirmation email from Bigcartel. If you did not receive an email, please contact me at [email protected] so I can double check if your order went through!
How long does shipping take?
Domestic orders shipped through USPS First-Class can take up 2-5 business days to arrive after being scanned by the post office. International orders shipped through USPS First-Class Mail International can take up to 2 weeks to 3 months to arrive depending on distance and country restrictions.
Please note that due to COVID, orders make take longer than expected to arrive. If your order does not arrive within those timeframes, please send me an email at [email protected] with your name and order #.
Orders usually ship 1-2x a week and when your order is shipped, you should expect a shipping confirmation email from Bigcartel. If you did not receive an email, please contact me at [email protected] so I can double check if your order went through!
How long does shipping take?
Domestic orders shipped through USPS First-Class can take up 2-5 business days to arrive after being scanned by the post office. International orders shipped through USPS First-Class Mail International can take up to 2 weeks to 3 months to arrive depending on distance and country restrictions.
Please note that due to COVID, orders make take longer than expected to arrive. If your order does not arrive within those timeframes, please send me an email at [email protected] with your name and order #.
I'm from the UK or EU and I'd like to place an order.
For customers in the UK or EU, please email me at [email protected] and I will provide a separate Etsy storefront link. Any orders placed on BigCartel will have to be refunded due to UK/EU shipping restrictions.
For customers in the UK or EU, please email me at [email protected] and I will provide a separate Etsy storefront link. Any orders placed on BigCartel will have to be refunded due to UK/EU shipping restrictions.
What countries can you not ship to?
UK, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Botswana, French Guiana, Mauritius, South Sudan, Brunei, French Polynesia, Myanmar, Tajikistan, Chad, Guadeloupe, Reunion (Bourbon), Timor-Leste, Cuba, Laos, Saint Pierre and Miquelon (Miquelon), Turkmenistan, Eritrea, Lesotho, Samoa, Yemen, Eswatini (Swaziland), Martinique, and Seychelles
Can I combine multiple orders?/I received my order but there was a mistake(wrong/missing/defective item)./Can I cancel my order/get a refund?
Please send me an email at [email protected] with your order number! In the case of a wrong, missing, or defective item, please attach a photo of your order as well.
It says my order has arrived on the USPS website but it's not here.
Unfortunately, I am not responsible for lost or stolen orders for tracked items. Please contact your local USPS office and file a claim if this happens. Sometimes packages may arrive 1-2 days after it's marked delivered. I recommend shipping to a secure address like a friend or family member's home if theft is an issue in your area.